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Celebrating our Internship Appreciation Dinner🎉

It’s been an incredible journey filled with creativity, dedication, and growth. We’re proud of each intern’s contributions and accomplishments during their time with us. As the internship comes to an end, we’re excited to see how each of you will continue to shine in your future endeavours 🌟

Join our internship programme by sending your resume to and find out more info here!


MYStartup NXT Sarawak Empowers Entrepreneurs and Ignites Innovation in Malaysia’s Startup Ecosystem

The Ministry of Science, Technology and Innovation (MOSTI) and Cradle Fund Sdn Bhd recently hosted MYStartup NXT Sarawak, a micro-conference aimed at fostering inclusivity and sustainability within Malaysia’s startup ecosystem. The event brought together aspiring entrepreneurs, startups, and industry experts with the goal of creating over 5,000 quality startups by 2025. 🚀 Collaborating with Tabung Ekonomi Gagasan Anak Sarawak (TEGAS), the conference provided a platform for learning, networking, and exposure to corporates, investors, and other stakeholders in order to start and scale businesses. 💡

Arkod Smart Logitech, led by CEO Spring Wong Chit Yee, participated as one of the startup companies, taking advantage of the opportunity to gain new knowledge, connect with other startups, and listen to experienced entrepreneurs’ insights. 🤝 The conference offered valuable experiences, including understanding investor perspectives, exploring future opportunities, gaining insights on digitalization for improved work efficiency, and addressing the challenges faced by startups. Additionally, it provided an avenue to understand customer demands and problems, fostering a deeper understanding of market dynamics. 📈

Overall, MYStartup NXT Sarawak showcased Sarawak’s potential as a strategic business hub in Southeast Asia, highlighted its rise as a tech hub, and emphasized the importance of secure and scalable cloud infrastructures for startups. The conference also emphasized Sarawak’s role as a catalyst for change, encouraging innovation and collaboration among government, private sector, and civil society to drive positive impact. 💡🌏

#MYStartup #MYStartupNXT #MYStartupDev #MYStartupNXTSarawak #leadership


Innovative Dangerous Goods Transport by Drone Delivery Canada at DSV Canada

Drone Delivery Canada, a leading drone delivery services provider, has recently announced the introduction of a groundbreaking service for the transportation of dangerous goods in collaboration with DSV Canada, a global transport and logistics company. This innovative venture aims to revolutionize the safe and efficient delivery of hazardous materials across various industries.

According to the official statement released by Drone Delivery Canada, the company’s advanced drone delivery platform will be utilized to transport dangerous goods within DSV Canada’s supply chain operations. This initiative is expected to enhance safety standards while significantly reducing costs and delivery timelines associated with the transportation of hazardous materials.

By leveraging their cutting-edge drone technology, Drone Delivery Canada will enable secure and controlled transportation of dangerous goods, such as chemicals and other hazardous substances. The utilization of drones for this purpose will offer numerous advantages, including minimizing human exposure to potentially dangerous materials and overcoming logistical challenges associated with traditional ground transportation.

The partnership between Drone Delivery Canada and DSV Canada signifies a major milestone in the evolution of drone delivery services and the transportation of hazardous goods. It demonstrates a commitment to adopting innovative solutions that prioritize safety and efficiency while adhering to regulatory guidelines and compliance requirements.

As industries continue to seek faster and more secure transportation methods, the collaboration between Drone Delivery Canada and DSV Canada sets a precedent for the future of dangerous goods logistics. This development not only highlights the potential of drone technology in addressing complex delivery challenges but also paves the way for increased efficiency, reduced costs, and improved safety within the supply chain ecosystem.

References: [1] Drone Delivery Canada. (2022, March 15). Drone Delivery Canada Launches Dangerous Goods Transportation at DSV Canada. Retrieved from []


Fuel Prices Soar as OPEC Slashes Oil Supply: How Will Logistics Cope with The Ripple Effects?

The recent decision by OPEC to reduce oil supply has sent shockwaves through the fuel industry, causing fuel prices to soar. With the cost of fuel on the rise, businesses that rely heavily on logistics are feeling the pinch. The logistics industry is facing unprecedented challenges, with higher fuel costs leading to increased transportation costs and reduced profit margins. This has forced companies to come up with innovative solutions to reduce their reliance on fuel and optimize their supply chain. In this article, we will explore the impact of OPEC’s decision on the logistics industry and how businesses are adapting to the new reality of higher fuel prices.

Sea shipping depends heavily on oil for fueling container ships, bulk carriers, tankers, etc. When oil prices rise, the fuel costs for shipping companies also increase substantially. This puts a strain on their operating profits and can lead to higher freight rates.

Ship owners and shipping companies have to increase freight rates and fares to offset their higher fuel costs due to the higher price of oil. This results in higher costs of transportation, especially for imports and exports of goods.

As the costs of sea shipping and goods increase, it can dampen global trade volumes and supply chain connectivity. Companies may rely less on international trade if transportation becomes too expensive. 

Some ports, especially smaller ones, may see reduced ship visits on ports and throughput if sea shipping activities decline due to high oil prices. This can hurt port operators and local economies.

When oil prices spike, it can also disrupt oil shipping via tankers. Oil tankers may be deployed for storage rather than transportation as oil companies try to ride out the higher prices. This can tighten oil product supply chains. 

Although sea shipping itself is fairly efficient, higher oil usage due to rising prices means greater carbon emissions from the sector. This poses environmental and climate risks.

Reliance on oil from certain regions can also lead to geopolitical issues, supply disruptions and tensions that negatively impact sea shipping operations and costs. 

In summary, yes, rising oil prices can have a seriously detrimental impact on sea shipping through increased costs, higher transportation prices, reduced trade volumes, port issues, oil shipping disruptions, environmental damage and geopolitical problems. While the sector aims to use fuel more efficiently, it remains heavily exposed to oil price volatility. Here’s another source according to Reuters, on April 4, 2023, explained why did OPEC cut oil production?


Ocean Carriers Enhancing Intra-Asia Connections as Importers Seek Alternative Markets

Ocean carriers are expanding their intra-Asia service connections as importers in the U.S. and Europe are looking to alternative sourcing markets within Southeast Asia instead of China. These new markets are providing opportunities for growth as demand for long-haul services has decreased and extra capacity is available. ONE’s CEO, Jeremy Nixon, stated that U.S. customers are trying to reduce their reliance on China, and the company needs to adjust its routes to cover other markets where U.S. shippers will increasingly source. Carriers such as MSC and Maersk have recently announced new intra-Asia services, and Pacific International Lines (PIL) has introduced a new hub and spoke link connecting ports in South China to Manila and Cebu in the Philippines. This development is seen as timely due to the strong Philippine economy and the implementation of the Regional Comprehensive Economic Partnership (RCEP) agreement, which is expected to benefit China-Philippines trade.

Source: The Loadstar


Carriers Imposing Restrictions on Bookings from South China, According to Forwarders.

According to freight forwarders based in Asia, carriers are limiting spot bookings on mainline Trans-Pacific and Asia-Europe services from South China due to capacity shortages caused by the early Chinese Lunar New Year and the cancellation of sailings. The regional trades have also been impacted and some carriers are rolling cargo as a result. Data from Sea-Intelligence Maritime Analysis shows that carriers have made significant cuts to capacity on these routes, with 29% of Trans-Pacific capacity being blanked in October, 24% in November, 21% in December, and 26.5% of Asia-Europe capacity being blanked in October, 17% in November, and 19% in December. Carriers such as COSCO and Evergreen in the Ocean Alliance and Ocean Network Express and HMM in THE Alliance have halted spot bookings. Hapag-Lloyd has also stopped accepting inbound cargo to inland destinations in South China’s Pearl River Delta and Fuzhou, but cargo consigned to main ports including Hong Kong, Yantian, and Shekou is not affected.

Source: Journal of Commerce.


UNCTAD Predicts a Decrease in Trade Activity by 2023.

According to the United Nations Conference on Trade and Development (UNCTAD), global trade is expected to reach a record $32 trillion in 2022, with trade in goods expected to total $25 trillion, a 10% increase over 2021. However, UNCTAD also noted that trade growth “turned negative” during the second half of 2022 and there are expectations of a slowdown heading into 2023. Despite a decrease in value for trade of goods in Q4 2022, volumes rose by 3%, reflecting resilience in global demand. Factors contributing to this include improved logistics, lower congestion and falling freight rates. However, lower economic growth, the high price of goods, and concerns about debt sustainability may also have an impact on trade. Additionally, international trade patterns are being reshaped by diversification of sourcing, reshoring and near-shoring, reflecting a movement towards a greener economy.

Source: Seatrade Maritime News


A sales tax of 10% will be imposed on “low-value goods” (LVG) – priced below RM500 that are sold online by overseas retailers and delivered to customers in Malaysia.

Malaysia is proposing a new tax on online purchases made from overseas retailers that are valued at less than RM500. This tax would add an additional 10% to the cost of the purchase. Starting from April 2023, the Malaysian government will be collecting a new sales tax of 10% on goods imported from overseas that are priced less than RM500. This tax will be added to the cost of the purchase and will be paid by the shopper.

The 10% tax will be imposed on the goods no matter it’s delivered by air, sea or land, including in duty-free islands like Labuan, Langkawi, Tioman and Pangkor, as well as in special areas such as free zones. The new sales tax of 10% on low-valued goods (LVG) will only be applied to items priced less than RM500 that are bought online and imported from overseas to be delivered in Malaysia starting April 1st 2023 onwards. This tax will not be imposed on the delivery charges or insurance costs for the bringing in of the item from overseas to Malaysia.

As per your example, if someone is buying an item from overseas with the price of RM490 and there is a delivery charge of RM10, the total before April will be RM500. After April 1st, the new sales tax will be imposed and the buyer will pay 10% of the item price, which is RM49, in addition to the item price and the delivery fee (RM10), which will make the total cost RM549.

As long as the low-valued goods were purchased online before April 1, 2023, you will not have to pay the 10% LVG sales tax, even if the goods are delivered after April 1. If the invoice date is March 31, 2023 (with payment received), and you receive the goods on April 1 or after April 1, no LVG sales tax is imposed. But if the invoice date (payment received) is April 1, 2023, you will have to pay the LVG sales tax.

These items specifically excluded from the tax are: cigarettes, tobacco products, smoking pipes (including pipe bowls), electronic cigarettes and similar personal electric vaporizing devices, non-nicotine liquid or gel preparations used for smoking via e-cigarettes or vaping devices, intoxicating liquor.

The sellers in Malaysia or sellers outside of Malaysia that sell “low-value goods” (goods priced below RM500) online, and these goods are brought in from overseas into Malaysia, and have total sale value of “low-value goods” brought into Malaysia in 12 months is more than RM500,000 will be required to register with the RMCD.

The registration will open on January 1st, 2023 and can be done through the MyLVG online system using the LVG-01 form. The sales tax on the “low-value goods” will be due and payable at the time when the registered seller sells the goods.

Sellers in Malaysia or sellers outside of Malaysia that sell “low-value goods” (goods priced below RM500) online, and these goods are brought in from overseas into Malaysia, and have total sale value of “low-value goods” brought into Malaysia in 12 months is more than RM500,000 will be required to register with the Royal Malaysian Customs Department (RMCD)

The registration will open on January 1st, 2023 and can be done through the MyLVG online system using the LVG-01 form. The sales tax on the “low-value goods” will be due and payable at the time when the registered seller sells the goods.

Sellers are required to declare the tax amounts and to pay the tax amount collected from online shoppers to the RMCD every three months through the MyLVG system using the LVG-02 form by the last day of the next month after the three-month period. In case of overpaid or erroneous payments, the seller can apply for a refund via the LVG-03 form. Registered sellers can apply to cancel registration if they no longer sell “low-value goods” or if the total sales value of “low-value goods” in the 12 months does not exceed RM500,000.

It’s worth noting that the guide is still a draft, and the information provided is subject to change and the guide could be withdrawn by the publishing of any new guides.

The proposed sales tax on “low-value goods” that are sold online by overseas retailers and delivered to customers in Malaysia is a significant change to the current tax system, and there may be additional clarification needed for the tax to be imposed effectively and fairly. It’s important to note that the Malaysia government is still in the process of finalizing the law, the final details of this law might differ from what is being proposed, so it’s best to consult with a tax professional to know the details of the proposed law and any possible impacts on your business.

Credit to Malay Mail, Ida Lim (2023).


10 Top Reasons Why Cargo Might be Delayed in 2021

Cargo delays don’t happen often, but if they do, they can be extremely frustrating. Given the recent challenges in global trade, delays can happen and your cargo might depart or arrive later.

When you have booked a shipment, often you want to get it delivered as planned. Your customers rely on you and request your products arrive timely – and they won’t be happy if the products won’t arrive on time or are simply out of stock. At Twill, we are striving for delivering your cargo on time. However, delays can happen, and we know that this can be a huge challenge for many small and medium-sized business owners.

So, why can your cargo get delayed, and how can you prevent your business from potential delays? Read our checklist to find out what might cause delay for your cargo and how you can prepare for it: 

1. The pandemic and the ever-changing customer habits

Since 2020, the Covid-19 pandemic is having a significant effect on shipments and deliveries. As consumer behaviours have changed, they are shifting towards an increase in purchased goods and a decrease in purchased services. With that, many carriers are currently extremely busy transporting goods around the world. Especially trade lanes from Asia to Europe and from Asia to North-America are severely impacted. This is resulting in a lack of equipment and space restrictions on many vessels. While the situation continues, it is essential to follow the latest developments.

2. Extraordinary events and external factors in the shipping world

Some delays might be totally out of your or your logistics partners’ scope – for example, external factors such as the weather, piracy, wars, fire and extraordinary events – which is being described as “force majeure”. Hurricanes, cyclones and many other natural catastrophes can happen, and unfortunately, they can have severe impacts on ocean freight.

Another example is the vessel blockage in the Suez Canal in March 2021. The blockage made it hard to ship cargo smoothly and without any delay. With about 12% of global trade passing through the Suez Canal per year, the trade route provides the shortest sea link between Asia and Europe. And the blockage has exactly stopped this global trade for a week at the end of March. Now, delays are continuing, and on top of that, equipment and space on vessels are lacking.

These factors should play a role when forecasting your supply chain. To prepare yourself, check out the different methods of supply chain forecasting to make it easier for you to prepare for such events.


Protect Your Freight Against Logistics-Related Risks: Go Global with Value Protect

Ocean freight is the transport of choice for 90% of all global trade, but it comes with risks. Our Value Protect offers a simple source of protection. Learn now how it works.

Traditional marine cargo insurance offers protection for cargo owners against the known risks of transports – but the process of applying it for all shipments can be complicated, time consuming, and expensive. And as a result, 30% of cargo moved by ocean freight is uninsured.

For a small business, those three words are red flags, because your time is valuable, and you might not have the budget to contract insurance for multiple shipments and containers. A single container represents not just a portion (sometimes a big portion) of your inventory; but it is also a key link in a supply chain that begins with you and ends with your customers. And it needs to get to its destination safely and timely.

That’s why Twill, supercharged by Maersk, has introduced Value Protect to the logistics services within our platform. But you may be wondering, what is Value Protect? And why should I use it? Well, let’s take a look in more detail!